Shes inspired by her work enviroment. Portrait of a beautiful young businesswoman sitting at her laptop

A global pharmaceutical major sought to reshape the leadership style of its Sales and Commercial senior managers. The business needed leaders to move beyond metric-driven management and adopt inclusive, emotionally intelligent leadership to build a culture of trust, empathy, and collaboration.

 

Solution Approach

Upturn Learning delivered a 5-month blended leadership program for both first-time and seasoned managers. Key components included:

  • 180° capability assessment to benchmark current leadership styles
  • In-person workshops on leading with emotional intelligence, feedback, and psychological safety
  • Peer coaching circles for shared learning and accountability
  • Digital tools for nudges, learning reinforcements, and real-time reflection

Learning Outcomes

  • Deepen self-awareness and emotional intelligence to lead with authenticity
  • Build psychologically safe team environments that encourage voice and trust
  • Communicate with empathy while maintaining accountability and performance
  • Lead inclusively and foster collaborative decision-making
  • Results & Business Impact

  • Noticeable shift toward empathetic, inclusive leadership behavior
  • Stronger team engagement and psychological safety across teams
  • Managers began making decisions through a people-first lens
  • Mobile nudges and peer circles sustained behavior change post-program